Mobile / Live
7betbe collects and uses your personal information only to operate your account, process transactions through Rocket and Upay, and keep your activity secure. This policy explains exactly what we collect, why we collect it, and the choices available to you — access and eligibility depend on your local law and the eligible regions we serve.
When you open an account with us, we collect the information needed to verify your identity, process your deposits and withdrawals, and maintain a record of your activity. That includes your name, contact details, device identifiers and the wallet identifiers you connect — such as your Rocket mobile number or Upay account reference. We do not sell your personal data to third parties, and we do not share it with marketing partners outside of what our published terms describe. Data collected through payment flows — including bKash transaction references where applicable — is retained only as long as required to fulfil the transaction and satisfy any record-keeping obligation that applies in your jurisdiction. We apply technical controls to limit access to your account data to staff and systems with a clear operational need. Cookies and session data collected during your browsing session help us keep the lobby functional and personalised to your last activity. Any data sharing with game content studios — including those whose titles appear in our lobby — is limited to session identifiers required for gameplay only. Nothing in this policy creates a legal entitlement beyond what the applicable law in your region recognises. We update this policy when our data practices change, and the version shown on this page is the one currently in effect.
Not every interaction with 7betbe falls under a single rule. This section maps which parts of your experience this policy directly governs and where its boundaries stop. Understanding scope helps you know when to look here for answers and when to check a third-party service's own terms instead.
This policy covers all data collected when you register, log in or update your account. Your email address, mobile number and any identity verification documents submitted through our account form are handled under these terms directly.
Deposit and withdrawal flows through Rocket, Upay or bKash generate transaction references that we retain as account records. The payment provider's own privacy terms also apply to the data they hold on their side of the transfer — we do not control that.
Your browsing behaviour within the 7betbe lobby — the pages you visit, the game rooms you open, the filters you apply — is covered here. This data helps us show you the lobby state you last used, but it is not shared commercially.
Game studios whose content appears in our lobby, and any external links you follow from this site, operate under their own privacy policies. We are not responsible for data practices outside the 7betbe platform boundary, and we recommend reading those policies separately.
Your account gives you direct access to several of the most common data actions without needing to contact us first. Log in and open the account settings page to review the personal details we hold — your registered name, contact number and linked wallet identifiers like your Rocket or Upay mobile number are all displayed there. If something is wrong, the edit fields on that same settings page let you submit a correction. For records we do not display directly — such as historical session logs or stored identity verification documents — you can raise a data query through our published support route and we will respond with what we hold. If you want to understand why a specific piece of information was collected, or you believe data is being held beyond the period it is needed, contact us through the support channel listed on the Contact page. Eligibility to exercise particular rights may depend on the law in your region; we will tell you clearly if a request falls outside what we can action under applicable rules.
Open account settings after logging in. Your registered contact details and linked wallet identifiers — including Rocket and Upay numbers — are shown there directly without needing to raise a request.
Use the edit fields in account settings to update your name, mobile number or email. Changes to identity verification documents may require support contact depending on the verification stage your account has reached.
For records not visible in the account panel — session history, stored documents or retention questions — reach our support team through the published route on the Contact page. State clearly what record you are asking about.
If you believe your data has been handled incorrectly, contact support with a clear description of the concern. We will review the account record and respond through the same channel you used to reach us.
If the account settings page does not answer your question about how your data is handled, the routes below are the ones we actively monitor for privacy-related queries. Use the channel that suits your situation — for urgent account concerns, live chat typically gets a faster response than email.
Open the chat icon from any page on 7betbe to reach our support team directly. Use this route for account-specific questions where you need to share your registered details securely.
Send a written privacy query to the support email address published on the Contact page of this site. Include your registered account email and a clear description of your request so we can locate the correct record.
The Help Centre linked in the site footer contains published articles on account data, wallet verification and session management. Check there first — many common questions about what we store are answered without needing to raise a ticket.
Knowing we collect data is only part of the picture — understanding how we store and protect it matters more. Here are the four areas where our data practices most directly affect your account.
We use cookies to keep the lobby responsive to your last session — game filters, wallet selection and login state are stored locally. You can clear session cookies through your browser settings at any time; doing so will reset your lobby preferences but will not affect your account balance or transaction history.
Access to your account data is protected by the login credentials you set. We apply session-level controls that log out inactive sessions automatically. If you notice login activity you did not initiate, use the support contact route above without delay.
We retain account records — including transaction references from Rocket, Upay and bKash flows — for the period required to resolve any dispute or meet applicable record-keeping obligations. When that period ends, records are removed from active systems. You can ask about retention periods for specific records through our support route.
When our data practices change, this page is updated and the revision date shown at the top of the policy changes. Continuing to use your account after a policy update means you have had the opportunity to review the revised terms. We recommend checking this page periodically.
These are the questions we hear most often from account holders about how their data is stored, who can see it, and what steps are available to them. If your question is not here, the support routes in the section above are the right place to take it.
We do not sell your data. We share it only where necessary to process your transactions — for example, passing a Rocket or Upay wallet reference to the payment provider — or where the law in your region requires disclosure. Game studio content providers receive only the session identifiers needed to run a game.
We retain a transaction reference, the amount, the timestamp and the mobile wallet number used. This record is held for the period required to resolve disputes or meet applicable obligations. The wallet provider — bKash, Rocket or Upay — also holds a record under their own terms, which we do not control.
Much of it is visible directly in your account settings after login — registered name, contact number and linked wallet identifiers. For records not shown in the panel, such as session logs or identity documents, raise a request through the support email published on the Contact page and we will tell you what we hold.
Log in and open account settings. Most contact details can be edited directly using the fields shown there. If a field is locked — typically because it is linked to a verified identity document — contact support through live chat or email and we will walk you through the correction process.
Retention periods depend on the type of record and any applicable obligations in your jurisdiction. Transaction records tied to Rocket, Upay or bKash flows are kept for the period needed to resolve potential disputes. Once that period ends, records are removed from active systems. Ask support if you want the specific period for a given record type.
No. If you follow an external link from this site, the destination operates under its own privacy terms. Our policy covers only data collected within the 7betbe platform boundary — account registration, lobby use, transactions and support interactions. We recommend reviewing the terms of any external service separately.