Mobile / Live
7betbe sets out clear terms covering how your account operates, what you can expect from us, and what obligations apply on both sides. Access to this platform depends on your local law and the eligible regions we serve — review this page before you open or continue using your account.
These terms govern every interaction between you and this platform — from account creation through to wallet transactions carried out via Rocket or Upay. They do not override your rights under applicable Bangladesh law; where local law is stricter, local law takes precedence. We publish terms in English because that is the language in which this platform operates, and we expect you to read them in that spirit — as a straightforward statement of how we run things, not as a contract designed to limit your recourse. Eligibility to access 7betbe depends on the laws of your jurisdiction. We do not make representations about legality in any specific region other than to say you are responsible for confirming that access is permitted under your local law. If your jurisdiction restricts or prohibits access to platforms of this nature, these terms cannot override that. Transactions processed through Rocket, Upay or any other connected wallet method are subject to those providers' own terms in addition to ours. We hold records of account activity and wallet interactions in accordance with our data retention approach, details of which appear in the trust section below. Any question about how a specific term applies to your account can be directed to our support route.
Not every aspect of your experience falls under a single document. Understanding which part of our policy applies to which part of your account helps you find the right answer faster.
Login credentials, identity verification steps and session management all fall within this policy. If your account is suspended or restricted, the terms here set out the basis on which that decision is made and how you may raise a question about it.
Deposits and withdrawals processed through Rocket or Upay are covered by both our terms and the respective wallet provider's rules. Where those conflict, you should raise the matter with us first so we can clarify which set of terms applies to the specific step.
Game titles, lobby displays, odds presentations and any promotional notices shown on the platform fall within our editorial control. We may update or remove content at any time; the version live at the moment you access it is the operative one.
Studio content delivered by providers such as Microgaming, PG Soft or Habanero operates under those providers' own licensing frameworks. We make their content available in our lobby, but their internal mechanics, RTP disclosures and game rules are governed by those studios, not by 7betbe's terms.
You have concrete options when something about your account, your data or a transaction does not look right. These are not abstract entitlements — they are steps you can actually take through your signed-in account or by reaching our support route directly. Start in your account dashboard: the transaction history tab shows every Rocket and Upay movement logged against your wallet, with timestamps. If a record appears incorrect, you can flag it from that same screen using the dispute option, which routes the query directly to our review queue. For account details — name, contact number, linked wallet — corrections can be requested via the account settings page; some fields require identity verification before a change is confirmed, and the page shows you which ones. If you want to understand what information we hold about you or how it is used, submit a written request through the support contact route. We aim to respond with the information available to us. Deletion requests are assessed against our retention obligations, and we will tell you what we can and cannot remove and why.
Open your account dashboard and navigate to transaction history. Every Rocket and Upay wallet movement appears there with a timestamp and status. This is the first place to check before raising a query.
Account settings lets you update your contact number and linked wallet reference. Fields that require identity verification are marked clearly in the form — follow the instructions shown on screen to complete the change.
If a term is unclear or you believe it has been applied incorrectly to your account, contact support with your account reference and the specific term in question. We will confirm the basis for any decision in writing.
Submit a written request via the support route to ask what information we hold or to request removal. We will respond with what is available and explain any retention obligations that affect what can be deleted.
If a section of this policy raises a question you cannot resolve through your account dashboard, use the contact routes published on the platform. We do not publish channels we cannot staff, so the routes listed here are the ones we actually respond through.
Open the chat widget from any signed-in page to reach the support queue directly. Mention your account reference and the specific policy section so your query is routed correctly from the start.
Send a written query to the support email address published in the Contact section of the platform. Written queries work well for data requests or situations where you need a documented response.
The Help section inside your signed-in account covers common policy questions with step-by-step guidance. Check there first — many wallet and access queries are resolved without needing to contact support directly.
We keep the data tied to your account for as long as your account is active and for a reasonable period after closure, in line with our retention approach. Knowing where your data sits and how to act on it is a practical matter, not a formality.
Account data — including wallet references for Rocket and Upay — is held on secured infrastructure. We do not sell or share your personal information with third parties outside of what is needed to process your transactions or comply with a lawful request.
We use cookies to keep your session active and to understand how the lobby is navigated. The cookie notice shown on your first visit sets out the categories in use. You can adjust browser-level cookie settings at any time, though some platform functions depend on session cookies to work correctly.
Your account credentials are your responsibility. We do not ask for your password through any support channel. If you believe your account has been accessed without your knowledge, use the account security page to change your credentials and then contact support immediately.
When we update these terms, we publish the revised version on this page and note the change date at the top of the document. Continued use of the platform after a change is published means you accept the updated terms. If a change materially affects your account, we aim to notify you through your registered contact.
These cover the questions we hear most often about how our legal terms work, what they cover and what you can do if something is unclear.
Your use of the platform is subject to the laws of your jurisdiction. We do not make specific legal determinations for individual users — you are responsible for confirming that access is permitted under your local law. Where Bangladesh law is stricter than our terms, local law takes precedence.
Wallet transaction records linked to Rocket or Upay are retained in your account history and held on our secured infrastructure. We keep this data for as long as your account is active and for a period after closure. You can view the full record in your account dashboard at any time.
Yes. Submit a written request through the email support route published on the platform, including your account reference. We will respond with the information available to us and note anything we are unable to share, along with the reason.
Open your account dashboard and go to transaction history. Each entry has a dispute option you can use to flag an issue directly to our review queue. Include as much detail as you can — the date, amount and the wallet method used — so the query is resolved without unnecessary back-and-forth.
Game mechanics, RTP data and in-game rules for titles from studios such as PG Soft, Microgaming or Habanero are governed by those studios' own frameworks. We make their content available in our lobby, but the studio's own published rules apply to how each game operates.
We publish updates on this page and note the change date at the top of the document. For material changes that affect how your account works, we aim to notify you through your registered contact details. Continuing to use the platform after a change means you accept the updated terms.